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The Master's Program in Mediation and Conflict Management

What is mediation?

Mediation is a modern, voluntary, and confidential out-of-court dispute resolution process. It involves an independent, neutral third party — the mediator who helps the conflicting parties establish constructive communication and find a mutually beneficial solution.

How to become a mediator

Program Duration: 1 year 4 months

LEARNING FORMAT:

  • Modular, intensive weekend, 2 times per month
  • Offline, online , hybrid

Flexibility: Opportunity to combine work with study

Practical Focus: Breaks between modules for applying knowledge in practice

Emphasis: Practice-oriented learning without overload of theory

Start Date: October 24–25, 2026

 

Mediation – the skill of the future

Turn conflicts into solutions and opportunities!

Mediation icon

Every day we face conflicts: at work, in business, in teams, in relationships. Most people avoid conflicts or escalate them. As a result: money, time, trust, and relationships are lost.

Mediation is a different approach.

It is a way to:

  • listen instead of interrupting
  • negotiate instead of winning
  • find solutions where both sides benefit.

It is a new culture of interaction that is already becoming the standard worldwide!

Learn more about the program at the presentation.

On September 12, Saturday, at 11:00, an offline presentation of BSK programs will take place.

 

Join the program presentation

 

10% discount for those who have already graduated from KROK University

Not a convenient date or time?

Book an individual consultation at a time convenient for you

Intake is opened

 

To register

 

 

 

The tuition fee is UAH 108,000. (individual payment schedule)

Monthly payment: 6,750 UAH Flexible payment schedule

Training program: goals and outcomes

The Importance of

Mediation for Society

The purpose of mediation and conflict management is to resolve the dispute peacefully and promote mutual understanding at the social, organizational, legal and political levels.

Program goals

The Master's Degree in Mediation and Conflict Management is intended to meet the need of the society and business community in the qualitative training of professionals in mediation and conflict management. Professionals in mediation are to provide services in the areas of civil, commercial, economic, family law and business, in the field of intellectual property, land and environmental disputes, and to train researchers in this area.

WHAT YOU WILL GAIN

After completing the program, you will be able to:
Work with conflicts professionally

  • identify the real causes of conflicts
  • reduce tension
  • turn confrontation into dialogue

Conduct negotiations and reach agreements

  • build win-win solutions
  • work with the emotions of the parties
  • manage difficult conversations

Manage people and teams

  • make decisions under uncertainty
  • resolve internal team conflicts
  • create a healthy working atmosphere

After the program you will:

  • have practical skills for working with your own emotions
  • respond calmly to conflicts
  • understand people beyond their words
  • hear positions, interests, and emotions
  • reach agreements where others “get stuck”
  • not avoid difficult conversations but lead them with confidence
  • predict behavior and know ways to detect deception

And this works everywhere: at work, in business, in relationships, in family, and in everyday life.

Requirements for

candidates to apply

for the program

  • Higher education: bachelor, master;
  • Emotionally mature personality
  • Motivation for acquiring knowledge about alternative dispute resolution and problem-solving methods using interdisciplinary approaches
  • The desire to develop in the field of mediation and related areas
  • English proficiency at upper intermediate level

 

 

All students are registered in the Unified State Electronic Database (ЄДЕБО) and receive a state-recognized Master’s diploma, which has international applicability and confirms a high level of qualification.

Reviews

Initiates file downloadReview

Initiates file downloadReview

Employer reviews and recommendations

Initiates file downloadFeedback on the Mediation and Conflict Resolution

Results of a survey of students for the Mediation and Conflict Management educational program

Initiates file downloadSurvey results November 2023 – February 2025

Initiates file downloadSurvey results November 2022 – March 2024

Mediation and Conflict Management Program Alumni Survey

The program enabled graduates to master the "Win-win" approach and learn to manage conflicts as a system. Participants particularly value the development of emotional intelligence, practical simulations, and international experience, which allowed them to resolve complex professional and personal challenges effectively

Initiates file downloadMediation and Conflict Management Program Alumni Survey

Public discussion of the OPP Mediation and conflict management

In accordance with the educational activity concept of KROK University and with the aim of continuously improving the content of educational programs, the Business School of KROK University presents for public discussion the draft of the updated educational-professional program "Business Administration" of the second (master's) level of higher education in the field of knowledge D "Business, Management and Law" under the specialty D3 "Management".

We are grateful in advance to everyone who wishes to provide comments and suggestions regarding the content of the program. Please submit them by filling out the form by April 22, 2026: https://forms.office.com/e/xQzyTqznbg

Learning through practice – results from day one:

  • Negotiation and mediation simulations
  • Business games
  • Practicing key mediation skills
  • Case studies (analysis of real cases)
  • Pre-graduation internship

Mastering the material takes place not only during classes but also through individual and group assignments outside the classroom.

Advantages of studying with us:

  • International experience and modern approaches
  • Practitioner lecturers
  • Strong professional environment
  • Networking that stays with you after graduation

 

To be admitted to the program, it is necessary:

 

After submitting a package of documents, candidates for the program are tested and interviewed with members of the Admissions Committee.

Candidates are enlisted on a competitive basis.

Discounted tuition fees

108 thousand UAH

Monthly payment 6750 UAH

Flexible payment schedule

Netherlands Business Academy
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Бізнес-школа КРОК:
Україна, 03113, Київ, вул. Табірна, 30-32,
+38 097 601 61 21, +38 044 339 90 63, office@krok.edu.ua