The Master's Program in Mediation and Conflict Management

Student's Feedback

Evgen Evtekhov, Senior Adviser

on Legal affairs, KyivStar GSM

Expectations regarding the completeness of the course and the thoroughness of the approach were fully justified and even abundant. I was very pleased with the amount of practice and the degree of personal involvement of each participant in the development of practical skills.

Irina Shevchenko, PhD in Philosophy, instructor of psychology,

marketing director of “Stolisya” Media Group.

Thanks to the highly professional teachers united by the KROK Business School, we have the opportunity to gain the experience of renowned mediation specialists and dive deep into the best teaching practices that will help us understand the art of mediation. We are inspired from meaningful and productive meetings, the transfer of experience and knowledge that wings give us.


The Importance of Mediation for Society

The purpose of mediation and conflict management is to resolve the dispute peacefully and promote mutual understanding at the social, organizational, legal and political levels.

Conflicts are an integral part of life and this is normal. To resolve and manage conflicts and disputes, an effective mechanism such as mediation was invented. Mediation arises due to the need to resolve personal, relational, structural and cultural conflicts that arise in social, business and private settings.

In recent years, there has been a significant increase in demand for mediators to resolve conflicts in the public arena, and the demand in mediation of private sector companies and organizations has been increasing recently.

Mediation as a Profession

Qualified and trained mediators can play an important role in resolving disputes between people and organizations.

Mediators are involved in many institutions and organizations. Mediators can apply to courts, government agencies, business structures, public organizations, as well as in such areas as education, health, labor relations, project management, customer service, politics, insurance and sales, banking activities and others.

The mediator may be in demand in any organization. Professionals in the field of organizational development, human resources, law, and criminal justice may be interested in developing skills and competencies that provide the Master's program in Mediation and Conflict Management.

Program goals

The Master's Degree in Mediation and Conflict Management is intended to meet the need of the society and business community in the qualitative training of professionals in mediation and conflict management. Professionals in mediation are to provide services in the areas of civil, commercial, economic, family law and business, in the field of intellectual property, land and environmental disputes, and to train researchers in this area.

Philosophy of the program

The Master's Program in Mediation and Conflict Management is based on three basic postulates:

1. Mediation and conflict management is a construct that mediator will study and solve applying a peaceful means without bringing the case to a court trial. The main purpose of mediation is to reach an agreement on all issues by implementing a win-win strategy for the stakeholders;

2. Mediation and management of conflicts is strongly rooted in the development of the ability of individuals to purposeful communication, assessment of situations, reflection of both facts and feelings, as well as adaptation of style to the realities of this conflict situation;

3. The ability of the mediator to resolve the conflict and the transition to a common solution is a skill that enhances personal, family, organizational and social benefit;

4. A mediator is an emotionally safe container with a high stage of development of consciousness that is able to demonstrate the lack of emotional involvement while working with all parties of conflict.

Professional competencies

  • Ability to prevent and solve conflicts, manage them by identifying risk factors that cause and preserve conflict situations;
  • Ability to develop strategies and apply mediation techniques to prevent and manage conflict situations in a variety of environments, including in organizations, communities and families;
  • Ability to develop strategies and apply mediation methods to prevent and manage conflict situations in commercial and business conditions;
  • Ability to use appropriate methods and procedures for mediation and intervention research;
  • Understanding the different areas of mediation (community, school, family, intercultural, work, criminal, medical, commercial, business, international, environmental and online, among other things) and their specific characteristics (type of conflict, access to information and access to mediation, requirements and conditions of work, legal framework, subjects, etc;
  • Ability to identify new contexts, open up new markets and disseminate information about mediation to potential users;
  • Ability to develop research, use mediation research methods, prepare projects and protocols, create new concepts and develop innovative mediation methods;
  • Ability to communicate and communicate knowledge about mediation in a wider society;
  • Ability to promote mediation and to prove the value of the mediation process to all stakeholders;
  • Ability to plan and manage the mediation process;
  • Ability to promote group dialogue, decision-making and negotiation. 

Requirements for candidates to apply for the program

  • Higher education: bachelor, master;
  • Emotionally mature personality
  • Motivation for acquiring knowledge about alternative dispute resolution and problem-solving methods using interdisciplinary approaches
  • The desire to develop in the field of mediation and related areas
  • English proficiency at upper intermediate level


The structure of the program

1 year of study generates general, professional and practical knowledge, skills and competences.

  • The mediator is like a profession
  • Psychology of development, conflicts and their solution
  • Communication, negotiation and emotional competence
  • Coaching and Facilitation

2 years of training - specialized training and work on the graduation project. Students choose a specialization and perform a diploma thesis.

In the frameworks of training the internship in the Netherlands, Spain or Latvia is envisaged.

Mediation in various spheres of activity

  • Judicial Mediation
  • Mediation in Civil Disputes 
  • International Commercial Arbitration 
  • Mediation in labor disputes 
  • Mediation in family matters 
  • Mediation in the Sphere of Intellectual Property
  • Business Mediation
  • Mediation in environmental disputes or in environmental use 
  • Mediation in commercial disputes 
  • Mediation in non-governmental organizations

Methods of training

  • Mini-lectures
  • Practical exercises
  • Tests
  • Casey
  • Coursework
  • Degree project

How to apply

  • Fill in the application form.
  • Write an essay 1-2 pages on "My expectations and why mediation is important".
  • Provide a complete package of documents - a passport, education documents, photos and more.
  • Professional resume.

After submitting a package of documents, candidates for the program are tested and interviewed with members of the Admissions Committee.

Candidates are enlisted on a competitive basis.

Cost of education

The spring recruitment program is already underway!

When registering for the program, get a guaranteed -50% discount on tuition!