The Master's Program in Mediation and Conflict Management

Mediation as a Profession

Qualified and trained mediators can play an important role in resolving disputes between people and organizations.

The mediator may be in demand in any organization. Professionals in the field of organizational development, human resources, law, and criminal justice may be interested in developing skills and competencies that provide the Master's program in Mediation and Conflict Management.


Intake is opened

with a discount -50%


When registering for the program, get a guaranteed -50% discount on tuition!

Register Now! — 180 000 UAH

Best price now — 90 000 UAH*

The Importance of

Mediation for Society

The purpose of mediation and conflict management is to resolve the dispute peacefully and promote mutual understanding at the social, organizational, legal and political levels.

Program goals

The Master's Degree in Mediation and Conflict Management is intended to meet the need of the society and business community in the qualitative training of professionals in mediation and conflict management. Professionals in mediation are to provide services in the areas of civil, commercial, economic, family law and business, in the field of intellectual property, land and environmental disputes, and to train researchers in this area.

Audience of the program

  • Top managers
  • HRD and HR specialists
  • Lawyers, judges
  • Psychologists, sociologists, counselors, coaches

Requirements for

candidates to apply

for the program

  • Higher education: bachelor, master;
  • Emotionally mature personality
  • Motivation for acquiring knowledge about alternative dispute resolution and problem-solving methods using interdisciplinary approaches
  • The desire to develop in the field of mediation and related areas
  • English proficiency at upper intermediate level




The structure of the program

1 year of study generates general, professional and practical knowledge, skills and competences.


  • The mediator is like a profession
  • Psychology of development, conflicts and their solution
  • Communication, negotiation and emotional competence
  • Coaching and Facilitation

2 years of training - specialized training and work on the graduation project. Students choose a specialization and perform a diploma thesis.

In the frameworks of training the internship in the Netherlands, Spain or Latvia is envisaged.

Mediation in various spheres of activity

  • Mediation in Civil Disputes 
  • International Commercial Arbitration 
  • Mediation in labor disputes 
  • Mediation in family matters 
  • Business Mediation
  • Mediation in commercial disputes 

Methods of training

  • Mini-lectures
  • Practical exercises
  • Tests
  • Casey
  • Coursework
  • Degree project



to apply


After submitting a package of documents, candidates for the program are tested and interviewed with members of the Admissions Committee.

Candidates are enlisted on a competitive basis.

Cost of education

The recruitment program is already underway!

When registering for the program, get a guaranteed -50% discount on tuition!

Student's Feedback

Olena Kaumova, partner, Family Biz Evolution Agency,

consultant of organizational development

In KROK Business School program, the key was the presence of a European component, and therefore international experience, which I consider very important. It is in the world and Europe that mediation already has more than 30 years of practical experience in application.

Evgen Evtekhov, Senior Adviser

on Legal affairs, KyivStar GSM

Expectations regarding the completeness of the course and the thoroughness of the approach were fully justified and even abundant. I was very pleased with the amount of practice and the degree of personal involvement of each participant in the development of practical skills.

Irina Shevchenko, PhD in Philosophy, instructor of psychology,

marketing director of “Stolisya” Media Group.

Thanks to the highly professional teachers united by the KROK Business School, we have the opportunity to gain the experience of renowned mediation specialists and dive deep into the best teaching practices that will help us understand the art of mediation. We are inspired from meaningful and productive meetings, the transfer of experience and knowledge that wings give us.


Mediation: Training and Society Transformation/ MEDIATS

Project goal: enable Universities to be one of the key players in facilitation of the processes of mediation in Azerbaijan, Georgia and Ukraine to enhance democracy and objective problem resolution by acquiring best European practices.

Curriculum Initiates file download of the Master's program in Mediation and Conflict Resolution

Handbook Initiates file download Master's program in Mediation and Conflict Resolution