The Master's Program in Mediation and Conflict Management

Program Duration: 1 year 4 months

Modular Learning: Weekend-intensive format (twice a month)

Flexibility: Opportunity to combine work with study

Practical Focus: Breaks between modules for applying knowledge in practice

Emphasis: Practice-oriented learning without overload of theory

Start Date: October 24–25, 2026

Mediation – the skill of the future

Turn conflicts into solutions and opportunities!

Mediation icon

Every day we face conflicts: at work, in business, in teams, in relationships. Most people avoid conflicts or escalate them. As a result: money, time, trust, and relationships are lost.

Mediation is a different approach.

It is a way to:

listen instead of interrupting
negotiate instead of winning
find solutions where both sides benefit.

It is a new culture of interaction that is already becoming the standard worldwide!

Learn more about the program at the presentation.

On May 23, Saturday, at 11:00, an offline presentation of BSK programs will take place.

Join the program presentation

10% discount for those who have already graduated from KROK University

Not a convenient date or time?

Book an individual consultation at a time convenient for you

Program Partner

Netherlands Business Academy

Intake is opened

To register

The tuition fee is UAH 108,000. (individual payment schedule)

Monthly payment: 6,750 UAH Flexible payment schedule

payment online

The Importance of

Mediation for Society

The purpose of mediation and conflict management is to resolve the dispute peacefully and promote mutual understanding at the social, organizational, legal and political levels.

Program goals

The Master's Degree in Mediation and Conflict Management is intended to meet the need of the society and business community in the qualitative training of professionals in mediation and conflict management. Professionals in mediation are to provide services in the areas of civil, commercial, economic, family law and business, in the field of intellectual property, land and environmental disputes, and to train researchers in this area.

WHAT YOU WILL GAIN

After completing the program, you will be able to:
Work with conflicts professionally

identify the real causes of conflicts
reduce tension
turn confrontation into dialogue

Conduct negotiations and reach agreements

build win-win solutions
work with the emotions of the parties
manage difficult conversations

Manage people and teams

make decisions under uncertainty
resolve internal team conflicts
create a healthy working atmosphere

After the program you will:

have practical skills for working with your own emotions
respond calmly to conflicts
understand people beyond their words
hear positions, interests, and emotions
reach agreements where others “get stuck”
not avoid difficult conversations but lead them with confidence
predict behavior and know ways to detect deception

And this works everywhere: at work, in business, in relationships, in family, and in everyday life.

Requirements for

candidates to apply

for the program

Higher education: bachelor, master;
Emotionally mature personality
Motivation for acquiring knowledge about alternative dispute resolution and problem-solving methods using interdisciplinary approaches
The desire to develop in the field of mediation and related areas
English proficiency at upper intermediate level

The structure of the program

Mandatory education components:

MC1. History of Mediation. Introduction to Mediation
MC2. Psychological Aspects of Conflict Studies. Typology and Diagnostics of Conflicts
MC3. Organizational Behavior
MC4. Alternative Dispute Resolution. Mediation Procedure
MC5. Visual Psychodiagnostics. Psychology of Deception and Manipulation
MC6. Conflict Management
MC7. Models and Approaches in Mediation
MC8. Negotiation Strategy and Tactics. Techniques and Practices
MC9. Communication Management
MC10. Ethics of the Mediator. National and International Experience
MC11. Research in Management
MC12. Facilitation
MC13. Internship
MC14. Preparation for the Master’s Thesis

1st year of study generates general, professional and practical knowledge, skills and competences.

Electives

Business Mediation
Mediation in Intellectual Property
Conflict Consulting
Pre-Mediation and Post-Mediation
Conflict Resolution: Litigation and Arbitration
Corporate Mediation
Labor Dispute Mediation
Restorative Justice
Family Mediation
Marketing in Mediation Practice

2nd years of training - specialized training and work on the graduation project. Students choose a specialization and perform a diploma thesis.

In the frameworks of training the internship in the Netherlands, Spain or Latvia is envisaged.

All students are registered in the Unified State Electronic Database (ЄДЕБО) and receive a state-recognized Master’s diploma, which has international applicability and confirms a high level of qualification.

Full-time Faculty

Part-time Faculty

Results of a survey of students for the Mediation and Conflict Management educational program

Survey results November 2023 – February 2025

Survey results November 2022 – March 2024

Mediation and Conflict Management Program Alumni Survey

The program enabled graduates to master the "Win-win" approach and learn to manage conflicts as a system. Participants particularly value the development of emotional intelligence, practical simulations, and international experience, which allowed them to resolve complex professional and personal challenges effectively

Mediation and Conflict Management Program Alumni Survey

Public discussion of the OPP Mediation and conflict management

In accordance with the educational activity concept of KROK University and with the aim of continuously improving the content of educational programs, the Business School of KROK University presents for public discussion the draft of the updated educational-professional program "Business Administration" of the second (master's) level of higher education in the field of knowledge D "Business, Management and Law" under the specialty D3 "Management".

We are grateful in advance to everyone who wishes to provide comments and suggestions regarding the content of the program. Please submit them by filling out the form by April 22, 2026: https://forms.office.com/e/xQzyTqznbg

Learning through practice – results from day one:

Negotiation and mediation simulations

Business games

Practicing key mediation skills

Case studies (analysis of real cases)

Pre-graduation internship

Mastering the material takes place not only during classes but also through individual and group assignments outside the classroom.

Advantages of studying with us:

International experience and modern approaches

Practitioner lecturers

Strong professional environment

Networking that stays with you after graduation

To be admitted to the program, it is necessary:

Fill in the application form.
Write an essay 1-2 pages on "My expectations and why mediation is important".
Provide a complete package of documents - a passport, education documents, photos and more.
Professional resume.

After submitting a package of documents, candidates for the program are tested and interviewed with members of the Admissions Committee.

Candidates are enlisted on a competitive basis.

Discounted tuition fees

108 thousand UAH

Monthly payment 6750 UAH

Flexible payment schedule

Register with a discount -50%

Sign up to order an individual consultation

Mediation News

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Student's Feedback

Tetiana Sokolovska, a graduate of the Master's program in Mediation and Conflict Management, 2024,

project manager at the Passenger Company branch of JSC "Ukrzaliznytsia."

On November 5, 2022, I made a STEP that changed my life! On this day, I started studying in the "Master of Mediation and Conflict Resolution" program at KROK Business School (BSK).

And it was one of my best decisions. It was a path of deep personal growth, development of new skills, and discovery of interesting perspectives in the field of peaceful conflict resolution.

Olena Kaumova, partner, Family Biz Evolution Agency,

consultant of organizational development

In KROK Business School program, the key was the presence of a European component, and therefore international experience, which I consider very important. It is in the world and Europe that mediation already has more than 30 years of practical experience in application.

Evgen Evtekhov, Senior Adviser

on Legal affairs, KyivStar GSM

Expectations regarding the completeness of the course and the thoroughness of the approach were fully justified and even abundant. I was very pleased with the amount of practice and the degree of personal involvement of each participant in the development of practical skills.

Vasylenko Yulia,

Operations Director, Artellens Global LLC

Studying at this program was a real transformation for me. It didn't just give me new knowledge or skills - it helped me to look at conflicts differently: not as a threat, but as an invitation to deeper understanding, dialogue, and development.

I learned to be more resilient in difficult conversations, to see behind different positions - values, needs, stories. This was the strength of the program: not in theory for theory's sake, but in live practice that changes the way we think, communicate, and lead.