Certificate Mediators Basic Skills

Program start: November, 9, 2024

Conflict is an integral part of life and it is normal. An effective mechanism such as mediation has been invented to resolve and sort out conflicts around the world.

In recent years, there has been a significant increase in the demand for mediators in resolving conflicts both in the public arena and in the business environment.

Qualified and trained mediators play an important role in resolving disputes between people and among and within organizations.


Program Partner

Netherlands Business Academy

The purpose of mediation is to resolve disputes peacefully and promotes mutual understanding at the social, organizational, legal and political levels.

Advantages of mediation:

  • Mediation works with the interests of both parties in contrast to other ways of resolving conflicts.
  • Saves time and money
  • It is voluntary and confidential
  • Provides an opportunity to maintain mutual respect and good relations upon completion the case


A mediator can be in demand in any organization. Professionals in organizational development, human resources, law and criminal justice may be interested in the knowledge and skills development provided by the Basic Mediator Skills program.

For whom will the course be useful:

  • Anyone who wants to improve their communication and negotiation skills;
  • Judges and representatives of the judiciary;
  • Lawyers, notaries, lawyers;
  • Top managers, heads of departments
  • Heads of human management departments
  • Trade unionists;
  • Education workers;
  • Government officials and public figures.
  • Psychologists, sociologists, consultants

Training program:

  • History of mediation
  • Alternative dispute resolution
  • Mediation procedure
  • Models and approaches in mediation
  • Theory and practice of negotiations
  • Psychological foundations of conflictology: theory, typology of conflicts, diagnostics
  • Conflict management

Optional module:

  • Business Mediation
  • Disputes in the field of intellectual property

Duration of training:

112 classroom hours, 4 months

8 training modules, which provide: 30% - theoretical part and 70% - practice.

All listeners will be able to work out different models and styles of mediation.


2 intensive days 2 times a month


Highly qualified specialists, experienced mediators

At the end of the program, participants receive a certificate

The cost is 40 000 hryvnias.

How to apply

For graduates of the Basic Mediator Skills program, special training conditions are offered on the Master of Mediation and Conflict Management program. Transfer of courses and training hours is provided.