Creating and managing client-oriented team

Title

CREATING AND MANAGING CLIENT-ORIENTED TEAM

Name of Instructor

Nataliia Kalinina

Goal

To give understanding of what effective client-oriented team is and teach methods and instruments of its creation and management.

The participants expected to know

• The difference between group[ and team

• The roles in a team and how to differentiate them

• Principles of an effective team building

• How to motivate team work

• How to manage conflicts in teams

Time

Main topics

10:00-11.30

Topic 1. What is TEAM?

• Why you do not have a team?

• Group vs team

• Principles of creating an effective team

• Roles in team: team of stars or star team?

11.30-11.40

Break

11.40-13.20

• Roles in team: team of stars or star team? (cont.)

• How to set goals in team?

• How to manage “unreal” tasks in team?

• Team development stages

13:20-14:00

Lunch

14.00-15.30

Topic 3. Motivation & conflicts in teams

• What motivates people in teams?

• Personal and team goals contradictions: how to deal with?

• How to manage conflicts in teams?

15.30-15.40

Break

15.40-17:00

Role Play