Master of Mediation and Conflict Resolution

The "Master of Mediation and Conflict Resolution" program is based on three basic postulates:

1. Mediation and conflict management is an approach that can be mastered and, by applying it, resolve conflicts and disputes peacefully without bringing the case to court. Thanks to this approach, it becomes possible to reach agreements between conflicting parties on all issues, implementing a win-win strategy.
2. Mediation and conflict resolution are rooted in the development of individuals' ability to purposefully communicate, evaluate situations, reflect both facts and feelings, as well as adapt the style of conflict resolution to the realities and characteristics of each individual conflict situation.
3. A mediator's ability to de-escalate conflict and move toward resolution is a skill that enhances personal, family, organizational, and social well-being. A mediator is a specialist who is characterized by a high level of consciousness development and can demonstrate a high level of emotional competence.

Studying at the "Master of Mediation and Conflict Resolution" program is recommended for practicing mediators, lawyers, advocates, judges, business owners and managers, and HR specialists.

Learn more about the "Master of Mediation and Conflict Resolution" program

For whom will the course be useful:

• to everyone who wants to improve their communication and negotiation skills
• judges and representatives of the judiciary
• lawyers, notaries, lawyers
• top managers, heads of departments
• heads of personnel management departments
• trade unionists
• employees of the field of education
• representatives of authorities and public figures
• psychologists, sociologists, consultants

read more

The "Master of Mediation and Conflict Resolution" program was created in 2019 as part of the EU Erasmus+ MEDIATS project.

The main goal of the MEDIATS project was to enable universities to become one of the key players in facilitating mediation processes in Azerbaijan, Georgia and Ukraine, as well as increasing democracy by mastering the best European practices. The transformation of society through the development of the institution of mediation is an important task. The experience of European countries, which today are known for the wide use of mediation, is interesting to study, understand, adapt and transfer to countries where mediation is just developing. That is why we turned to the experience of the Netherlands, Spain, Latvia, and Germany to explore the variety of approaches to the use of mediation - both legal and managerial. The unique experience of the countries participating in the project, which is studied and understood for the development of mediation, the culture of conflict resolution, and the organization of dialogues in Ukraine, became the basis of the master's program "Mediation and conflict resolution" at the KROK Business School.

​Project Duration: 7 November 2019 - 14 November 2021.

​Project Coordinator: Netherlands Business Academy, the Netherlands.

Project Co-coordinator: KROK University, Ukraine.

The Project is co-funded by the Erasmus+ Programme of the European Union.

To implement the master's program according to the standards of the European level, the instructors were trained according to the program of the Netherlands Business Academy at:

• Turiba University (Riga, Latvia)
• University of San Antonio UCAM (Murcia, Spain)

Instructors passed the international exam in Spain and received certificates "International Counselor in Mediation" and "International Mediator" - with the official right to teach mediation.