Workshop «Emotional Intelligence for Success and Influence»

Trainer-Moderator

Oksana Sedashova

Audience

Managers, HRD, specialists

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Purpose:

• to form participants' knowledge about emotional intelligence,
• provide an opportunity to train skills:
• self-regulation,
• self-motivation,
• relationship management,

which will increase efficiency and satisfaction in life and at work.

Tasks - skills for development:

• provide knowledge about the components of emotional intelligence and evaluate the level of its maturity;
• form an understanding of the relationship between workplace efficiency and the employee's emotional literacy;
• acquire knowledge about the components and skills of emotional intelligence;
• begin to develop emotional competence skills.

Pre-training preparation

If desired, participants can perform individual testing, the results of which are discussed with the trainer confidentially. The testing will take place according to the following methods:

• Emotional intelligence test
• Questionnaire of participants' expectations and study of problem situations

Materials that will be prepared for the participants:

The author's educational complex with a workbook, presentation, tasks, cases, exercises and other educational materials prepared by the teacher.

After the training, a survey of participants is conducted to identify the level of satisfaction with the trainer's work and the relevance of the received information, new knowledge, and skills.

Format

• 1 day from 10:00 to 18:00
• Individual approach

Participation Fee:

upon request

Program

Topic 1. Introduction. Emotions in the life of a business person

• Introduction, goals, expectations, agreement on the rules of participation
• Emotions in the life of a modern business person - why it is important
• Emotionally charged situations in business life - consideration of cases from practice:
• with clients - service
• with your own team - formation of involvement, implementation of changes
• with colleagues and partners - negotiations, interaction
• with managers - "management upwards"
• with oneself – self-motivation and self-regulation

Topic 2. Emotional intelligence

• D. Goleman's model of emotional intelligence and 4 principles of EI
• 4 components of emotional intelligence.
• E. Bern's model of ego states for the formation of the "OK-OK" position
• Karpman's triangle.

Practicum

Topic 3. Self-awareness, self-management and self-motivation

• Development of EI for personal success - how to build confidence and adequate self-esteem
• What is motivation? Is there laziness (procrastination)?
• Empathy. Proactivity. Assertiveness.

Practicum

Topic 4. The basics of conflict-free communication and the art of relationship management

• Model of successful communication.
• Harvard style.
• Conflictogens and conflict-free communication: M. Rosenberg's model of nonviolent communication
• High quality feedback.

Practicum

Final discussion. Planning zones of personal development

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