Customer service generating income

CUSTOMER SERVICE GENERATING INCOME

Duration: 2 days | 16 hours. Dates: October 27 - 28, 2018

Trainer Oksana Vereskun, BSK business coach, founder and president of OKSVER Trainings, a certified trainer, author and presenter of several trainings on customer service and customer experience.

Target audience: business owners, managers, specialists wishing to familiarize themselves with the principles of building a service strategy and forming a client-oriented team.

Relevance of the seminar: today is already yesterday. The client today is more important than the service or product. If earlier a dissatisfied customer simply left the company, and the company could attract a dozen of new ones at the expense of advertising, now the dissatisfied client will not simply leave the company, he will share negative experience of interaction with your company to thousands of people through using social networks and the Internet. And client will do that immediately. That is why, today it is important not just to write slogans about the importance of customers for your company, but also to work on a strategy and steps to create a customer service that will become a competitive advantage and generator of your income.

Upon completion of the seminar You will be able to:

• Understand how much the loss of one client costs and how to avoid it
• Generate revenues and reduce customer outflow by implementing a client service
• Understand what a loyal customer is and how to determine the degree of loyalty to your company
• Understand who our client is and the importance of defining the target audience
• To study tools for determining customer expectations "wearing customer shoes"
• Learn to build Customer Journey Mapping for your company
• Formulate service standards for your company
• Build a client-oriented, professional team

Register

Cost: UAH 5500 , VAT is not included

Register