Research on the use of mediation in business

Mediation is a type of out-of-court dispute resolution. And today, business mediation is of particular importance, both at the international level and in Ukraine, since society is in search of optimal ways to prevent and resolve conflicts.

Purpose of the study:

  • To identify the level of business awareness of the possibility of using mediation in commercial matters.
  • Investigate the prevalence of mediation in commercial matters
  • Identify factors that prevent the active use of mediation in commercial matters.
  • To collect proposals for the dissemination of the use of mediation in commercial matters

The target audience:

  • Owners, Executives of Enterprises.

Study geography:

  • Ukraine, with the exception of temporarily uncontrolled territories

Research Methodology:

  • Quantitative survey

Information collection methods:

  • Online survey
  • Interviews with business representatives (business leaders)

Study Executor:

  • KROK Business School

The study will give detailed answers to the questions:

  • What is the cause of all conflicts between organizations in commercial disputes?
  • How are conflicts in commercial disputes resolved?
  • Is there a successful format for resolving conflicts using the traditional method?
  • Have there been negative legal consequences after using the traditional method?
  • Who is responsible for resolving commercial disputes in the organization?
  • How much does the company spend on resolving internal conflicts?

After receiving the results of the study:

  • the results of the study will be published on the BSK official website
  • research results will be published in various print sources, such as professional and non-professional publications
  • the results of the study will be used to educate students of the Master's program in Mediation and Conflict Management"
  • seminars / trainings will be organized for small and medium-sized businesses on conflict management and resolving such conflicts (including through mediation)
  • a scientific basis will be created that will allow small and medium-sized businesses to receive information on the possibilities and procedure for applying mediation.

The survey is anonymous. The study ends on December 10, 2019 (data collection continues until December 09, 2019).

The results of the study will be presented on December 19, 2019. We will be glad to see you at the presentation of the study materials, which will also provide a practical training on the use of mediation.

Thank you very much for participating in the study!

If you have any questions during the process of filling in the questionnaire, please contact the researcher in the field of mediation Victoria Polishchuk. Contact information: tel. +380688087847, email address viktoriiapv(at)

You can take part in the study by clicking the link for global respondents: