Facilitation Is About Mature Teams and Mature Decisions
Empower your managers to lead stronger teams, run effective meetings, and make better collective decisions.
In November–December 2025, KROK Business School delivered a corporate modular training program,
“Facilitation: The Art of Working Effectively with Groups,” for pharmacy chain managers.
The program was designed for leaders who operate in a high-pressure environment — constant change, heavy workload, strict standards, and high levels of responsibility — and who need practical tools to engage teams, navigate complexity, and achieve results through collaboration.
The program was facilitated by Oksana Sedashova, PhD — Associate Professor at KROK Business School, professional facilitator, expert in team and leadership development, and International Creativity Ambassador in Ukraine.
Why Facilitation Matters in Pharmacy Management
In pharmaceutical retail, managers work with people every day: pharmacists, administrators, pharmacy heads, shift teams, and customers. Daily briefings, operational meetings, implementation of standards, onboarding new staff, resolving challenging customer situations, and driving continuous improvement — all of these are group processes.
Facilitation helps managers:
- turn routine meetings into focused decision-making sessions,
- engage teams instead of relying on top-down pressure,
- build ownership and accountability,
- address resistance constructively,
- create trust and psychological safety within teams.
Facilitation is not about “soft skills” — it is a core leadership capability for organizations that want mature teams and sustainable results.
What Participants Learned
The program was delivered online and combined hands-on learning with immediate application in real work situations. Participants mastered practical facilitation tools that they could use from day one, including:
- understanding group dynamics and team behavior,
- designing and structuring meetings that lead to clear outcomes,
- working effectively with difficult participants and resistance,
- creating a safe environment for open discussion and shared decision-making,
- designing facilitation sessions — from clear goals to concrete agreements and follow-up actions.
This approach ensured that learning did not remain theoretical, but became a new management practice.
Program Results
After completing the program, managers reported:
- greater confidence in leading meetings and discussions,
- deeper understanding of team processes,
- improved quality of decisions,
- readiness to move from a directive management style to a partnership-based leadership approach.
Order a Corporate Program
Looking to strengthen leadership effectiveness and teamwork in your pharmacy network?
Order a customized corporate facilitation program here:
https://bs.krok.edu.ua/programi-navchannja-dlja-kompanii/zvernennja/
