| Topic | Content |
| Basic Principles of Effective Communication | - Information transfer channels
- Universal communication model
- Meaning and types of feedback
- The art of asking questions as a basic skill in sales and management
- Dialogues in business communication
|
| Communication Styles | - Signs of attention in communication: positive, negative, zero
- Non-verbal signals (facial expressions, gestures, body position in space, distance)
- Psychological types and types of temperament. How to recognize and what are the specifics of communication with each of them
- How to create a trusting atmosphere and set up a counterparty for cooperation
- What to do with a stressful condition? To rule!
- Traps of "I" in communication
- How to remove barriers of perception and become an ideal listener
- Technologies for dealing with objections
- "Chips" in the presentation of information
|
| Technologies of correction of behavior of subordinates | - How to bring goals so that they are fulfilled
- How to form a message to the team and make sure that it is correctly perceived
- Various approaches to correct the actions of subordinates
- Basic principles for conducting effective meetings
|
