Module of program «Sales Мanagement». PROSales in the Modern World

Module: PROSales in the Modern World

Trainer: Anastasia Bortnik

(1 day)

Topic Content
PROSales in BANI World  
  • Specific Features of Sales in BANI world
  • Key trends in sales - analysis and formation of trends
  • Influence of trends on the formation of company strategy and sales. Development practice
  • Roles and positions of the future in sales
  • Features and development of different types of instrumentation thinking in modern conditions
Client-oriented sales and service  
  • Comprehensive development of customer orientation
  • Development of value proposals for the client
  • Empathy map and Kano model, or how to understand what the consumer needs
  • Formation of a business model of the sales department
  • Customer service of the future: concepts and methods of development