Module: PROSales in the Modern World
Trainer: Anastasia Bortnik
(1 day)
| Topic | Content |
| PROSales in BANI World | - Specific Features of Sales in BANI world
- Key trends in sales - analysis and formation of trends
- Influence of trends on the formation of company strategy and sales. Development practice
- Roles and positions of the future in sales
- Features and development of different types of instrumentation thinking in modern conditions
|
| Client-oriented sales and service | - Comprehensive development of customer orientation
- Development of value proposals for the client
- Empathy map and Kano model, or how to understand what the consumer needs
- Formation of a business model of the sales department
- Customer service of the future: concepts and methods of development
|
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