Professional soft-skills business trainer, has higher accreditation and certification in accordance with international standards, SBTA, expert advisor to a number of international organizations and projects for the development of entrepreneurship and organizations.
Research expert in neuromanagement of interaction, modern leadership, performance management, customer experience and interaction, with unique research experience and practices aimed at understanding the peculiarities and regularities of people's behavior in business, decision-making and building cooperation.
Author of the service model "7 factors of customer experience", Positive management models of the new era, SPAS-model of interaction.
Ruslan has more than 17 years of teaching experience at international MBA and EMBA programs. He received a Doctor of Science degree in management and business administration from the Higher School of Business, Switzerland, and an MBA from the University of New Brunswick, Canada.
He delivers courses in Organizational Behavior and Responsible Leadership at MBA programs at KROK Business School.
