Cooperation strategy Supplier-Purchaser | - Types of collaboration strategies with the supplier
- Determination of the main criteria for assessing the supplier (considering the requirements of ISO-9001)
- Planning the development of relationships with the supplier
- What are the talks and why they are needed
- What is successful negotiation
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Planning and organizing the negotiation process | - Define the goals and strategy of the negotiations
- Structure and main stages of negotiation planning
- Develop a strategy for negotiating and achieving a goal, considering the strengths of your company
- Models of negotiations and their application in the negotiation process
- Typical mistakes during negotiations
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Negotiations Process: Preparation | - Collecting the necessary information for the supplier about the negotiations
- Draw up a list of requirements for the supplier
- Preparation of a list of concessions we are ready to go, their analysis and ranking
- Creating an effective algorithm for gathering the necessary information
- Preparation of organizational moments
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Negotiations | - The role of the parliamentarian in the negotiation process
- Personal style of conversations
- Basic colors of the negotiations
- "Red" style of negotiation in the field of procurement
- Behavioral Strategies in the Negotiating with Suppliers
- Stages of negotiations and the results of each stage
- Identify supplier expectations and match interests
- Development of active listening skills
- Discussing business conditions: prices, terms and conditions of delivery
- Criteria for evaluating the achieved agreements;
- Understanding of the mechanism of supply control and interaction under the agreement
- Design and record the results achieved in the negotiations and fix the supplier's responsibility
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Manipulation and objections | - Non-constructive behavior
- Predatory and effective behavior during negotiations
- Possible salesman manipulation. Methods of their detection and neutralization
- Purchaser's position in the negotiations from the Seller's point of view
- Buyer pressure on the part of the Supplier
- Influence and pressure in business negotiations
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Claims and Written Communications | - How to correctly file a claim
- Constructive criticism
- Letter - consent, letter - claim
- How to report bad news
- Constructive apology. Letter - Refusal
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Wrap-Up | Participant’s Feedback |