Effective Communication with Internal Client

Location: KROK Business School, ul. Tabirna, 30-32

Dates: December 12-13, 2019

The Target Audience:

Procurement Director and Head of Strategic Procurement, Category Managers, Supply Managers and Executives Categorical, Categorical Procurement Professionals, Procurement Departments employees with high potential

Objectives:

To teach the participants to use effective communication strategy IDAR®, to persuade and inspire confidence when dealing with internal customers key persons. To learn the method of identification of real causes of problems and how to install long-term partnerships with internal customers by overcoming these difficulties.

REGISTRATION

Format:

2 days from 10:00 to 18:00
A group of not more than 12 people
Individual approach

Cost and Discounts (2-day Module)

1 participant – 4 500 UAH
2 participants – 4 000 UAH (for each)
3 and more participants – 3 500 UAH (for each)

Included in the price:

copyrights handouts
іpersonal Certificates of participation;
coffee break

REGISTRATION

PROGRAM

The First Day
Topic 1. The internal client. Who is he 10:00 – 11:30	Introduction Terminology. Determination of the Internal Client Communication Skills Needed in the Procurement
11:30 – 11:45	Break
Тopic 2 IDAR Model 11:45 – 13:15	Familiarity with IDAR Model Requests for information Definitions of the Difficulties Faced by the Internal Client
13:15 – 14:00	Break for Lunch
Тopic 3 Practical exercises. Skills Training 14:00 – 15:30	Business Case Studies and Exercises on Questions Asking Machinery Business Case Studies and Exercises to get Information and Identification of Difficulties Feedback
15:30 – 15:45	Break
Тopic 4 IDAR Model in Procurement 15:45 – 17:15	Application IDAR Model in Procurement. Communication with Real Practice Search the Requirements of the Client Closing of the Day
SECOND DAY
Тopic 5 Working with the Advantages and Benefits 10:00 – 13:15	Repetition of the Material of the 1st Day Presentation of the Advantages and Benefits of Decisions to the Internal Client Work with Objections and Complaints. How to Respond to Complaints of Suppliers
13:15 – 14:00	Break for Lunch
Тopic 6 Practical Exercises. Skill Training 14:00 – 15:30	Business Case Studies and Exercises to Work with Objections Business Case Studies and Exercises to Work with Complaints Feedback
15:30 – 15:45	Break
Тopic 7 Application of Knowledge in Practice 15:45– 18:00	Who is My Most Difficult Internal Client? What and How Can I Change in the Future? Prepare Sentences (Questions), Including the Preparation of the Complaints, "What-if" Completion of the Training

Learn more: Olena Kornienko
+38 097 601 61 21
+38 050 446 16 94
RudavkaL@krok.edu.ua