On February 1-2, 2025, a training session was held in Odesa for the employees of Delta Wilmar on the topic "Customer Communication and Effective Sales." Odesa, though wounded, remains unbroken, just like those who work here, create, build businesses, and support the economy. Despite the horrific missile bombardment, we conducted our training from KROK Business School (BSK) for market leaders—people who are also at the forefront of change.
During the training, participants, along with Oksana Demchenko, a business trainer and lecturer at KROK Business School, mastered the personal effectiveness matrix, conducted self-diagnosis, and identified personal development vectors. They delved into the details of effective communication strategies, the importance of being flexible and adaptive, and why emotional stability is crucial in times of uncertainty. These were two intensive days focused on responsibility and adaptability. We discussed effective communication technologies, negotiations in unstable conditions, and the role of a leader in a turbulent world.
We thank the participants for their openness, deep discussions, and true leadership stance. As noted by the participants in their comments:
- "The training was extremely practical and productive."
- "The style of information delivery, the trainer's interaction with the team, his mood and behavior, many life examples that reinforced the theoretical part, and the important practical part where everyone could try to apply the acquired knowledge. It was interesting to learn about small talk, KADE, and very useful information about techniques for reducing emotions."
- KROK Business School is grateful to the management of Delta Wilmar for their trust in choosing us as the training program provider and wishes them success, resilience, and economic achievements. Together, we are stronger! We look forward to continued cooperation!
SDG 4, 8,9
