Training Program for Insurance Agents and Intermediaries

Relevance of the Program

In recent years, there has been a significant increase in the complexity of insurance products, along with a growing demand for insurance intermediaries in the implementation of insurance products and the identification of key needs of both individual clients and the business environment. Qualified and trained insurance intermediaries play a crucial role in improving the quality of insurance services, protecting the interests of policyholders, and ensuring transparency in the relationship between the policyholder and the insurance company. Long-term trust relationships with insurance intermediaries can only be built with sufficient professional training of such intermediaries.

Program Goal

To provide knowledge and skills in the field of insurance legislation and to deepen the professional competencies and skills necessary for insurance intermediaries and employees involved in the implementation of insurance products.

Target Audience

In accordance with the requirements of the new "Insurance Law," the program is designed to train insurance intermediaries and employees involved in the implementation of insurance and/or reinsurance products. It is for those who want to gain professional and in-depth qualifications as an insurance intermediary from the best market specialists, and for those who want to quickly master the basic principles of insurance and intermediary activities as defined by the legislative framework.

Program Value

• Information on current insurance legislation and key trends in insurance development from the heads of insurance market associations and insurance business professionals.
• Practical component, result-oriented, deepening knowledge for those who have long worked in the insurance market.
• The training program is prepared in accordance with the requirements for programs that provide training and professional development for insurance intermediaries, according to Article 83 of the Law of Ukraine "On Insurance."

Training Format

• Online lectures using information and communication technologies
• Feedback from instructors
• Individual self-study and completion of control tasks
• Final online testing based on the program results, with successful completion requiring participants to score 75% correct answers.

Instructors

Leaders of the League of Insurance Organizations of Ukraine, the "Insurance Business" Association, the Federation of Insurance Intermediaries of Ukraine, insurance market professionals, business trainers, and instructors from the KROK Business School.

Program Content

• Legislation regulating relations in the field of insurance and pension provision
• State and development of the insurance market and other financial services markets
• Procedures and conditions for insurance and reinsurance
• Client needs assessment procedures
• Procedures for concluding insurance and reinsurance contracts
• Procedures and conditions for insurance payments
• Consumer rights protection (including dispute resolution)
• Sales management
• Effective communication

Conditions

• Training period: 2 weeks
• Training format: intensive modules from 17:00 to 20:00, Monday to Thursday, 3 hours each
• Cost: 1,000 UAH

Certification

• Upon completion of the program, participants receive a Certificate of Completion of the "Professional Training of Insurance Intermediaries" program.
• Certificate will be given only those participants who confirm the required level of knowledge based on the final online testing (at least 75% correct answers).

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