Management
Your
Ambitions

Effective Communication with Internal Client

Partners: Siegel HR International, KROK Business School, Procurement Partners (Switzerland)

Business Coach Marina Trepova

The Target Audience:

Procurement Director and Head of Strategic Procurement, Category Managers, Supply Managers and Executives Categorical, Categorical Procurement Professionals, Procurement Departments employees with high potential

Objectives:

To teach the participants to use effective communication strategy IDAR®, to persuade and inspire confidence when dealing with internal customers key persons. To learn the method of identification of real causes of problems and how to install long-term partnerships with internal customers by overcoming these difficulties.

REGISTRATION 

Format:

  • 2 days from 10:00 to 18:00
  • A group of not more than 12 people
  • Individual approach

Cost and Discounts (2-day Module)

  • 1 participant – 4 500 UAH
  • 2 participants – 4 000 UAH (for each)
  • 3 and more participants – 3 500 UAH (for each)

Included in the price:

  • copyrights handouts
  • іpersonal Certificates of participation;
  • coffee break

REGISTRATION 

PROGRAM

The First Day

Topic 1.

The internal client. Who is he

10:00 – 11:30

 

  • Introduction
  • Terminology. Determination of the Internal Client
  • Communication Skills Needed in the Procurement

 

11:30 – 11:45

Break

Тopic 2

IDAR Model

11:45 – 13:15

 

  • Familiarity with IDAR Model
  • Requests for information
  • Definitions of the Difficulties Faced by the Internal Client

 

13:15 – 14:00

Break for Lunch

Тopic 3

Practical exercises.
Skills Training

14:00 – 15:30

 

  • Business Case Studies and Exercises on Questions Asking Machinery
  • Business Case Studies and Exercises to get Information and Identification of Difficulties
  • Feedback

 

15:30 – 15:45

Break

Тopic 4

IDAR Model in Procurement

15:45 – 17:15

 

  • Application IDAR Model in Procurement. Communication with Real Practice
  • Search the Requirements of the Client
  • Closing of the Day

 

SECOND DAY

Тopic 5

Working with the Advantages and Benefits

10:00 – 13:15

 

  • Repetition of the Material of the 1st Day
  • Presentation of the Advantages and Benefits of Decisions to the Internal Client
  • Work with Objections and Complaints. How to Respond to Complaints of Suppliers

 

13:15 – 14:00

Break for Lunch

Тopic 6

Practical Exercises.
Skill Training

14:00 – 15:30

 

  • Business Case Studies and Exercises to Work with Objections
  • Business Case Studies and Exercises to Work with Complaints
  • Feedback

 

15:30 – 15:45

Break

Тopic 7

Application of Knowledge in Practice

15:45– 18:00

 

  • Who is My Most Difficult Internal Client?
  • What and How Can I Change in the Future?
  • Prepare Sentences (Questions), Including the Preparation of the Complaints, "What-if"
  • Completion of the Training